How To Request Additional Photos or Documents From Your Patients

Step 1 - Go to 'PatientsPro'

Step 2 - Find the patient you need pictures from

Step 3 - Click on the camera icon next to their name, or click on their name and then go to 'request photos'

Step 4 - Select from the templates we have provided, or if you need something different, click on 'Request a Single Photo'

• If you selected one of our template sets, fill out the note to the patient, then click 'Send to Patient'
• If you select 'Request a Single Photo' fill out the single photo form, then select a sample photo of your own so that the patient knows what their picture should look like. Click 'Send to Patient' when the form is complete.

Step 5 - Wait for your patient to upload photos

It is helpful to turn on your notifications to alert you when a file submission has been uploaded. CLICK HERE for the article on setting up your notifications.

Step 6 - Respond to your patient: Send a new assessment, send them an SMS message, or schedule a video consultation to review how they are doing