How Do I Start My Scheduled Video Consultation with My Doctor?

1 min. readlast update: 07.20.2022

See below for instructions on how to log into the patient portal and start your pre-scheduled video consultation.

Step 1 - Make sure you have created a patient portal account

  • You will receive an email from your doctor with the consultation details,  be sure to create an account in their patient portal before your meeting begins. CLICK HERE for instructions.

Step 2 - Sign into the portal

  • Links to the patient portal can be found in the SMS messages from the doctor, in the email that contained your treatment plan, and in the video consultation invitation email you received

Step 3 - Find the 'Session ready' button 

  • This button will show up as blue and say 'Session ready' when it is close to the time your meeting to start

 Step 4 - Start the meeting 

  • If your doctor has not arrived yet, you will see a black screen notifying you that the doctor is not available yet. Wait for them to let you into the meeting here.  

Step 5 - Have your consultation!

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