How Do I Send Docovia Alerts to Slack?

Learn how to integrate your Docovia account with Slack and send alerts by adding incoming webhooks from Docovia.

What is an incoming webhook?

Incoming Webhooks are a simple way to share information from external sources with your workspace. Trigger alerts to your Slack channel when an action takes place on Docovia.

Alerts that are pre-programmed include:

Alert when patient enters their contact information on your virtual consultation widget
Alert when patient submits photos on your virtual consultation widget
Alert when a consultation is sent to the patient

Set up and Incoming Webhooks to Slack from Docovia

Go to https://api.slack.com/apps/new
Name your Slack Application: ie. "Docovia"
If you are already signed into your Slack workspace, select it from the drop-down menu. If you are not yet signed in, then click Sign in to another workspace and follow the steps to sign in before proceeding.
Click Create App

On the Basic Information page, click Incoming Webhooks under Add features and functionality.

If the Activate Income Webhooks toggle is turned Off, then click Off so that it says On and turns green.

Now that incoming webhooks is activated, scroll to the bottom and click Add New Webhook to Workspace.

Click the dropdown button labeled Search for a channel... and select the Slack channel where you want Docovia to post alerts to (ie, #virtualconsults or #Docovia)
Click Allow
Navigate to the section Webhook URL. Find the webhook that you just created and click Copy next to the URL. The URL should look something like https://hooks.slack.com/services/...

Log into your Docovia dashboard
Click Settings to open your settings page

Click the tab labeled Basic on your Settings page
Navigate to the form section Send Notifications to Slack
Paste the Webhook URL from Slack into this field

Turn on or off the notifications as desired by clicking each toggle (blue = notification is on, grey = notification is off)
Navigate down the page and click Save all Settings. FAILURE to complete this step will result in a loss of all changes and progress